Duplicated accounts are picked up and deleted periodically by an automated process, without notice, resulting in access denial and data loss. Side note: Everyone should be using only one account per public Galaxy server. What we can do is try to make FTP usage clearer around this in the help link you shared – I’ll make sure that gets done. The similar labels between the two applications are unfortunate. The “username” in Filezilla is not your “user name” in Galaxy. This is shown in the screenshots/help but can be confusing. The “username” in Filezilla should be entered as your registered Galaxy account email address.
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